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Key Best Practices for Developing AI App Agents in Slack
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Overview
To create a seamless and trustworthy user experience with your AI app in Slack, here are the essential best practices:
- Content Disclaimers: Always inform users when content is AI-generated and include any necessary disclaimers to highlight potential inaccuracies.
- Gather Feedback: Collect user feedback, whether through simple thumbs-up/thumbs-down reactions or more detailed input, to improve your app’s responses.
- Cite Sources: Ensure your app provides clear references for any external information or sources it uses, building trust with users.
- Smooth Onboarding: Guide first-time users with clear next steps (e.g., signing in or agreeing to terms) but avoid repetitive prompts once they’re onboarded.
- Media Support: Let users know what types of media the app supports and provide helpful messages if unsupported media is uploaded.
- Formatting: Use Block Kit for complex responses and Slack’s mrkdwn for simpler ones to ensure correct display formatting.
- Graceful Error Handling: Provide clear error messages and status updates if something goes wrong, so users know what to expect.
- Use App Home: Leverage the app home to share important settings and let users easily adjust configurations.
Key Features
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Customer Benefits
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Technical Implementation
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Demo Video
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